💳 Understanding Your Subscription & Managing Your Billing 💳

Overview

Managing your Shape subscription and billing details is easy with the right tools in place. This guide will help you view invoices, update payment methods, manage your subscription, and handle billing-related inquiries efficiently.

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🧾 Viewing Your Subscription Details

1️⃣ How to Access Your Subscription Information

1. Log into Shape – Navigate to the Billing & Subscription section in your account.
2. View Your Plan – Check current subscription details, including plan type and features.
3. Review Billing Cycle – Confirm billing frequency (monthly or annual).
4. Download Invoices – Access past and current billing statements for reference.

📌 Pro Tip: If you need a custom invoice format, contact Shape Support for assistance.

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💳 Updating Payment Methods

2️⃣ How to Change Your Payment Information

1. Go to Billing Settings – Navigate to Account > Billing > Payment Information.
2. Edit Payment Details – Update credit card or ACH payment information.
3. Save Changes – Ensure that new payment details are stored securely.
4. Verify Payment Processing – Review your next billing date to avoid interruptions.

📌 Pro Tip: Shape does not store payment details directly but uses a secure payment processor for transactions.

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📆 Managing Subscription Changes

3️⃣ How to Upgrade, Downgrade, or Cancel Your Plan

✅ Upgrading Your Plan – Contact Shape Support to enable additional features.
✅ Downgrading Your Plan – Check for eligibility and impact on existing features.
✅ Pausing or Cancelling Subscription – Review cancellation policies before making changes.

📌 Pro Tip: For contract-based plans, certain changes may require advance notice or approval.

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⚠️ Handling Billing Issues

4️⃣ What to Do If You Encounter Billing Problems

🔹 Failed Payments – Ensure your payment method is up to date.
🔹 Unexpected Charges – Review invoices for detailed transaction breakdowns.
🔹 Refund Requests – Check the Shape refund policy for eligibility.
🔹 Invoice Discrepancies – Contact Shape Support for clarification.

📌 Pro Tip: Set up automated billing notifications to avoid missed payments!

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🎯 Need Help with Billing?

If you need assistance, submit a billing-related support ticket through Shape Support for quick resolution.