🔑 How to Reset Your Password & Manage Security Settings in Shape 🔑

Overview

Keeping your Shape account secure is essential! This guide walks you through resetting your password and managing key security settings to protect your account.

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🔄 Resetting Your Password in Shape

1️⃣ If You Forgot Your Password

✅ Solution:

1. Go to the Shape Login Page – Visit the Shape login portal.
2. Click "Forgot Password?" – This will initiate the password reset process.
3. Enter Your Registered Email – Ensure you use the email associated with your Shape account.
4. Check Your Inbox – You will receive a password reset email with instructions.
5. Follow the Reset Link – Click the link and enter a new secure password.

📌 Pro Tip: If you don’t receive the email, check your spam/junk folder, or ensure your email is entered correctly.

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2️⃣ Changing Your Password While Logged In

✅ Solution:

1. Go to "Settings" in Shape – Click your profile icon and navigate to Account Settings.
2. Select "Change Password" – You’ll be prompted to enter your current password.
3. Enter & Confirm a New Password – Ensure your new password meets security requirements.
4. Save Changes – Your password will be updated immediately.

📌 Pro Tip: Use a password manager to store your credentials securely.

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🔒 Managing Security Settings in Shape

3️⃣ Enabling Two-Factor Authentication (2FA)

✅ Solution:

1. Go to "Security Settings" in Shape – Located under your account settings.
2. Enable Two-Factor Authentication (if available) – This adds an extra layer of security.
3. Choose Your 2FA Method – Options may include SMS, authentication app, or email verification.
4. Follow the Setup Instructions – You may need to scan a QR code or enter a verification code.
5. Save & Confirm Changes – 2FA will be required for future logins.

📌 Pro Tip: Use Google Authenticator or Authy for stronger security instead of SMS-based 2FA.

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4️⃣ Managing Login Devices & Sessions

✅ Solution:

1. Check Active Sessions – View logged-in devices in your Security Settings.
2. Log Out of Unrecognized Devices – If you see an unfamiliar login, remove access immediately.
3. Enable Email Alerts for New Logins – Get notified if a new device logs into your account.

📌 Pro Tip: Regularly review your login activity for unauthorized access.

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🚨 Account Lockout? Here's What to Do

If you're locked out of your Shape account:
📩 Submit a Support Ticket for a manual password reset.
📞 Contact Shape Support if you need urgent access restoration.