Overview
Need help with Shape? Whether you’re experiencing an issue or just have a question, Shape Support is here to assist! This guide will walk you through how to contact support and submit a ticket for faster resolutions.
📞 Contacting Shape Support
1️⃣ Preferred Support Channels
✅ Email Support: Submit inquiries to the Shape Support Team via email.
✅ Zendesk Help Center: Browse articles, find FAQs, or submit a support ticket.
✅ Phone Support: Available for specific support requests (if applicable).
✅ Live Chat (Coming Soon): A future feature to provide instant assistance.
📌 Pro Tip: Before contacting support, check the Shape Help Center for quick answers!
📝 Submitting a Support Ticket
2️⃣ Steps to Submit a Ticket in Shape
- Log Into Your Shape Account – Navigate to the Help & Support section.
- Click "Submit a Ticket" – This will open the support request form.
- Select the Issue Type – Choose the category that best matches your request.
- Provide Details & Attachments – Clearly describe the issue and attach relevant screenshots or files.
- Submit Your Ticket – Once submitted, you’ll receive a confirmation email with a ticket number.
📌 Pro Tip: The more specific your details, the faster your issue can be resolved!
🚀 Tracking & Managing Your Ticket
3️⃣ How to Check Ticket Status
✅ Check Your Email – You’ll receive updates as your ticket progresses.
✅ Log Into the Zendesk Help Center – View ticket history and respond to support inquiries.
✅ Reply to the Ticket Email – Communicate directly with the Shape Support Team for follow-ups.
📌 Pro Tip: Keep an eye on your inbox for responses, and reply promptly for faster resolutions!
⚡ Support Best Practices for Faster Help
4️⃣ Tips for a Smooth Support Experience
🔹 Be Clear & Concise – Describe your issue in detail and mention any error messages.
🔹 Attach Screenshots or Videos – Visuals help Shape Support diagnose and resolve issues faster.
🔹 Provide Context – If the issue is affecting a specific workflow, explain the steps leading to it.
🔹 Follow Up if Needed – If your issue is urgent, reply to the ticket email for an update.
📌 Pro Tip: For critical issues, mark the priority level when submitting your ticket.
🎯 When to Contact Shape Support?
✅ Technical Issues – System errors, login problems, or unexpected behavior.
✅ Feature Questions – Need help with automation, integrations, or configurations?
✅ Billing & Subscription Inquiries – Questions about billing cycles, invoices, or plan changes.
✅ Data Imports & Setup Help – Assistance with onboarding and configuration.
🚨 Need Immediate Help?
If your issue is urgent, check the Shape Help Center or reply to your ticket confirmation email for priority escalation.
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