📞 Drive Better Sales & Compliance Outcomes with AI-Powered Call Analysis
Shape’s AI Call Insights automatically transcribes, scores, and analyzes every call, providing your team with critical data to optimize sales performance and ensure compliance. In the Call Log section of the Contact Log tab, you’ll find:
✅ AI call scores
✅ Call durations & summaries
✅ Call recordings
✅ User details & outcomes
✅ Sentiment analysis & performance feedback
With these powerful AI-driven insights, your team can refine communication strategies, improve conversions, and stay ahead of the competition.
📊 Maximize Call Performance with AI Insights
📌 Click on the “AI Insights” button to launch Shape’s AI-powered call analysis tool. This bot doesn’t just score calls—it provides deep performance evaluations based on proprietary grading scales.
💡 What Shape AI can do for you:
🚀 Evaluate Sales Performance – AI assesses tone, clarity, and effectiveness of conversations.
🚀 Flag Compliance Issues – Get alerts for potential compliance concerns.
🚀 Identify Strengths & Weaknesses – AI pinpoints key areas for improvement.
🚀 Analyze Call Sentiment – Understand caller emotions and engagement levels.
🚀 Coach in Real-Time – AI highlights filler words, pacing, and talking points.
🚀 Suggest Next Steps – AI recommends personalized follow-ups and scripts.
🔥 With Shape AI, every call becomes an opportunity to improve, sell smarter, and close more deals!
🔍 Effortless Call Review & Search
📌 Need to revisit an important moment in a call? Shape AI makes it easy!
✅ Full Call Transcripts – Located on the right side of your screen.
✅ Keyword Search – Quickly find critical parts of the conversation.
✅ Click on Timestamps – Instantly jump to specific moments in the recording.
🎯 No more manually scrubbing through recordings—Shape AI gets you the info you need, instantly!
🤖 Choose Your AI Bot for Targeted Analysis
Shape offers multiple AI bot options, each with a unique perspective on call performance.
📌 How it works:
✔️ Use the default AI bot for comprehensive scoring.
✔️ Select a specialized bot to re-analyze calls and get different insights.
🔥 Tailor your AI call analysis to meet your team's specific needs!
📊 Track AI Scores Across the System
📌 AI scores seamlessly integrate into Shape’s list views, making it easy to prioritize leads and track performance trends.
🔹 Instantly see which leads have the highest-scored calls.
🔹 Filter contacts based on AI analysis results.
🔹 Identify best next steps based on AI-driven recommendations.
🚀 With real-time AI scoring, you’ll always know which leads to follow up on first!
📢 Set Custom Alerts for Performance Monitoring
📌 Stay ahead of potential issues and recognize top performers!
⚙️ Customize alerts in the settings to notify managers when:
🔻 AI scores fall below a set threshold (indicating coaching is needed).
🔺 AI scores exceed a high-performance benchmark (to reward top performers).
🎯 Encourage healthy competition and drive excellence within your sales team!
📊 Streamlined Reporting & Leaderboards
📌 Track AI-powered call insights at scale with Shape’s Call Recordings Report and AI dashboards.
✔️ Monitor trends with consolidated AI insights.
✔️ View team leaderboards to recognize top performers.
✔️ Make data-driven decisions to boost sales effectiveness.
🔥 Shape AI turns every call into a learning opportunity—helping your team sell smarter, faster, and better!
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